Quick-Start Guide

Device Tracker 6.3

Overview

This section provides a quick-start guide for using Device Tracker, along with configuration, administration, and usage information supplemented with instructional video tutorials.

Getting Started

Preparation

Configure your network according to the requirements.

Device Setup

Choose an installation method:

Device Tracker Portal Setup

Follow these steps to setup the Device Tracker portal:

  1. Enroll Devices – Enroll devices to your organization's cloud server to enable device-server communication.
  2. Add Sites – Create a site entry for each location.
  3. Add Access Points (APs) – Register APs and assign each to its respective site. Ensure that the AP's friendly name is user-friendly to facilitate device searches (e.g., department, area).
  4. Add Devices - Input device information into the server.
  5. Add Users – Add users for administrators and managers. End users do not need to be added. If using single sign-on (SSO) with role-based mapping, this step is not required.


Next Steps

After setting up Device Tracker, consider various configuration and administration options for optimal device tracking and device recovery. This section offers further guidance on these considerations.

Configuration

  • Automate Device-to-Site Assignment - Streamline device-to-site assignments by automatically assigning devices based on their connected AP's site or usng IP address ranges to assign them to the appropriate site.
  • Implement User Accountability - Integrate Device Tracker with SSO to associate devices with users based on their login credentials, providing admins real-time insight into device usage.
  • Map-Based Locationing - Enable Map Based Locationing to retrieve GPS coordinates of devices and map their locations.
  • Automate Workflows - Configure Device Tracker to automatically update device states based on specific conditions or thresholds, automating workflows and reducing the need for continuous monitoring.
  • Lost Device Nearby - Enable Lost Device Nearby notifications to alert users when a lost device is detected in close proximity. This aids in device recovery by sending alerts via audio, vibration, LED, or Android notification, prompting immediate action.
  • Offline Device Tracking- Enable Secondary Bluetooth Low Energy (BLE) to allow location detection of a device when it is powered off or has a critically low battery (5% or less).
  • Customize Audio Alert - When locating a lost device, the audio alert can be customized by selecting a specific tone, adjusting the volume, and setting the duration and interval of the sound.
  • Bluetooth Accessory Tracking - Track and locate lost Bluetooth accessory scanners. The Virtual Tethering option warns users when a paired Bluetooth scanner nears the edge of its range from the host device.

Device & Accessory Recovery

  • To find a device:
    1. Mark Device to Find - The admin or manager marks the lost device to the To Be Found state. This adds the device to the To Be Found device list where users can take action to find the device.
    2. Find Device - A user selects a device in the To Be Found state and performs the search process to find the device, using the proximity meter and sending audio alerts.
  • Find Lost Devices Nearby - Alert notifications are automatically sent to devices when a lost device is detected within close proximity. From the notification, action can be taken to start the finding process.
  • Find Lost Bluetooth Accessory Scanners - Perform the finding process to locate lost Zebra Bluetooth scanner accessories.
  • Map Device Location - Display the GPS coordinates and map view of a device. This is visible only to managers and admins from the dashboard in the web portal.
  • Find Powered Off or Critically Low Battery Devices - Find these devices based on seondary BLE.

Administration

  • Web Portal Dashboard - Admins and managers can access the web portal dashboard, offering a centralized to view of devices, APs and sites across the organization.
  • Productivity Dashboard - Graphically displays trends of lost and found devices, as well as average lost duration and recovery time, at both company-wide and individual site levels. This is feature is accessible only to admins.
  • Daily Summary Report - The End of Day Device Summary provides a snapshot of device counts by state (e.g., To Be Found, Found, Low Battery) at that moment, aiding daily accountability. Reports can be emailed to designiated recipients with options for scheduled report time, report criteria, and attachments.
  • Events By Site Report - Reports event changes within a site based on device state transitions (e.g., Disconnected, Found, Low Battery). Administrators can view data across all sites, while managers can view data for their assigned site.


Video Tutorials

This section provides video tutorials for Device Tracker setup, configuration and use.

Install & Setup

          
Installation with SOTI MobiControl            Installation with VMware Workspace ONE UEM (AirWatch)
          
Installation with StageNow           


Configuration

          
Set up SSO & map SSO roles with PingFederate            Add sites, access points, and devices
          
Configure the IP address range for devices to be automatically assigned
to a site upon device registration		            Automatically set "To Be Found" device to "In Service" when the device
is checked out
          
Automatically detect lost devices nearby           


Device Tracking and Reporting

          
Find a lost device, find a nearby device, and find a device with a
drained battery using secondary BLE		            Generate an Events by Site report to track event changes within a site,
based on the transition of device states within a specific date or date range
          
End of Day Device Summary offers a daily snapshot of device
statuses (e.g. disconnected, found, not found, low battery) with
real-time device counts helping managers to maintain accountability.		           

Bluetooth Scanners

          
Enable Bluetooth scanner tracking and locate lost Bluetooth scanners            Use rules to automatically trigger Bluetooth scnners to broadcast
beacons for easy finding when conditions are met
          
Use virtual tethering to alert users when their connected Bluetooth
scanner is moving out of range from a mobile device		            Learn how the scanner disconnects and unpairs from the mobile device
during charging and how Device Tracker responds to this change

See Also